Shipping policy

Shipping Policy

1. Order Processing Time

All orders will be processed and dispatched within 1–3 business days (Monday–Friday, PST) after payment confirmation. Orders placed on weekends, U.S. official holidays will be arranged on the next working day.

We do not support expedited urgent dispatch services temporarily.

2. Delivery Time

Standard domestic shipping within the United States normally takes 3–7 working days after shipment, subject to logistics carrier actual transit schedule.

Peak shopping seasons, extreme weather, remote areas may lead to 1–3 days of normal delivery delay, we will not compensate for delayed delivery losses caused by objective logistics factors.

3. Shipping Cost

Free shipping: We offer free standard shipping for qualified orders with specified amount.
Non-qualified orders: Shipping fees will be automatically calculated and displayed on the checkout page according to weight, volume and destination address.

Shipping fees are non-refundable for customer-initiated returns.

4. Logistics Tracking

Once your package is shipped, a tracking number and logistics query link will be sent to your registered email automatically. You can track real-time delivery status anytime.

5. Address & Undeliverable Rules

Please fill in accurate, complete and valid shipping address, including zip code, contact phone number.
Packages returned due to incorrect address, expired address, customer refusal to sign for delivery, the generated return freight shall be borne by the buyer. We will arrange re-delivery only after the buyer pays supplementary shipping cost.

6. Package Damage & Lost Package

If the package is severely damaged or lost during transit, please contact our official email service@truegreenparts.com within 24 hours after receiving the package, and provide photos/videos for verification. We will reissue goods or negotiate solutions for confirmed logistics loss.
Damage caused by improper unpacking after receiving the package shall not be covered by logistics compensation.

7. Restricted Shipping

We only provide shipping service within the United States mainland currently; Alaska, Hawaii, overseas territories are temporarily not supported.