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Refund policy

Limited 30-Day Manufacturer Warranty & Return Policy

1. Limited Warranty Statement

Truegreenparts warrants all its products to be free from defects in materials and workmanship under normal proper usage conditions, for a period of 30 calendar days starting from the date the customer receives and signs for the package.

This limited warranty only applies exclusively to the original retail purchaser, and our primary remedy for confirmed defective goods is product replacement. If repeated replacement still cannot fix the product defect, customers may choose a full purchase-price refund at their discretion.
This warranty does NOT cover damage caused by:

① Accidental impact, collision, physical breakage;

② Unauthorized modification, disassembly, refitting against official factory design;

③ Improper misuse, overloading, wrong installation, negligence;

④ Normal wear & tear, cosmetic scratches, aging from long-term use;

⑤ Damage caused by third-party non-original matched accessories.
All warranty claims must obtain our official pre-authorization via email before return shipment. Customers need to send defective items prepaid to our designated address for official inspection & result confirmation.
We shall NOT be liable for incidental expenses (labor fees, vehicle towing, engine oil replacement, car rental fees) only for non-manufacturer defective damage. For confirmed factory defects causing direct incidental loss, we will negotiate reasonable compensation in accordance with California local consumer laws.

This limited warranty grants you fixed legal rights, and you may own different extra rights in different U.S. states. Some states do not allow partial liability limitation above, so those limitations will be invalid locally.

2. Return & Refund Policy

We provide 5-star customer service for all orders.
  • Voluntary Return (Buyer’s personal reason)

    You may return intact, unused complete original kits within 30 days upon receipt, with valid order screenshot/invoice attached, we will issue product payment refund after receiving returned goods. Original shipping cost is non-refundable, and return shipping fees shall be borne by buyers.
  • Defective/Wrong Item Return (Seller’s responsibility)

    For factory defects, missing accessories, wrong delivery, we cover all return shipping cost and arrange free replacement or full refund quickly.
Important Rule: We refuse returns of items artificially damaged, incomplete kits with lost original matched parts, and second-hand worn products caused by improper operation after delivery.
For undeliverable addresses, incorrect shipping addresses, or packages refused by buyers voluntarily, buyers need to undertake the return logistics cost generated during transit.

3. Business Contact Info

Business Hours: 9:00am ~ 5:00pm, Monday to Friday (PST Pacific Standard Time)

Tel: +1 (626) 452-1153

Official Email: service@truegreenparts.com

If you have questions or concerns about products, please contact us via email first.