Return Policy

 Truegreenparts.com accepts authorized returns within 30 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package.

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please contact us. We can assist you in processing a return for replacement or refund.  We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. Truegreenparts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

Unlike most companies, we do NOT charge a restocking fee*.

For standard returns, please allow up to 8 business days for a refund to be completely processed after your return is delivered back to our warehouse.

• Up to 3 business days to check the return in.
• Up to 3 business days to process the refund.
• Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.